Current Turnaround: PLEASE BE AWARE THAT AT THIS MOMENT OUR TURNAROUND MAY BE LONGER. THIS IS INCLUDING ALL CURRENT ORDER. BUT WE ARE WORKING AS HARD AS POSSIBLE TO GET THESE ALL OUT FOR YOU.
What is your returns policy?
Thanks for shopping at A.M by Alex Meade.
If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Unfortunately on any A.M by Alex Meade items we do not offer refunds on your items as all are Handmade to order and there is the option to have made to your size or to our standard sizes (size guide listed on items). Although we are able to offer free alterations on any items or a credit note which is valid for 12 months from date of issue. Refunds are only offered on any of our bought in branded clothing which will be stated on the product page.
Your item must be in the original packaging when returning.
Your item needs to have the receipt or proof of purchase.
Returns Address: A.M by Alex Meade
59 Damsire Close
Please return items and include note of order number and if you would like an exchange or credit note.
Pre Orders can take up to 2 months. Items are described as pre orders in the description box. Please email for updates on pre orders.
Refunds (on branded clothing or faulty items)
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Refunds are only offered on manufacturing faults.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable unless item has been faulty. Please allow 4 weeks for delivery. Although this may vary in peak seasons (Please contact us for further information.)
Next Day Delivery orders must be confirmed before ordering. As items are handmade not every item is a available for next day delivery. Please email firstname.lastname@example.org to confirm
If you have any questions on how to return your item to us, contact us. Unfortunately we can not be responsible for customers not reading our returns policy.